Online computer advice from Guy Thomas

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Online Advice from Guy Thomas

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Independent Computer help from someone who sees a lot of IT

If you have a Computer related problem, then I have two strategies to help you produce a solution. Plan A, I will guide you to find your own answer from information on my website. Plan B pay me $25 and I will give you individual help.

Plan A - I will give you advice to help you solve the problem yourself.
Plan B - You pay a $25 fee then I will give you a personal answer

Plan A - Solve your problem by your self

I will give you general advice on computer problem solving techniques, backed up by specific troubleshooting methods. My methods seek solutions to the commonest problems.

The golden rule: A well defined problem is half the solution. Begin by looking past the symptoms and search for the root cause of the problem.

Key Questions:

What is your true goal, what do you want to happen, or to stop happening?

What is the scope of the problem?

How will you know when we have solved your problem? If you write down your answer it will really to generate ideas.

My method is to make a quick, but structured written plan of action. I would also like to induce lateral thinking. To open your mind to new ways of solving your problem.

Example: A reader's true goal was to store more data.

However, their time-wasting goal was to free up more disk space. So they spent 30 minutes a day deleting temporary files, cleaning out cookies and deleting one or two documents every day just to get survive another day.

What they should have done was buy another disk.

Another disk example, the disk was under stress, so the administrator bought a faster disk, the underlying problem was lack of memory, therefore they spent money on the wrong solution.

General Problem Solving Techniques

Now I really want Plan A to work for you. My point is that I am giving this online advice my best shot, I am not holding back information just to collect $25 pay checks. I have plenty of work 'gardening' in my website and too many ideas for writing new material. My point is this page is not about me touting for business, it's about me trying to provide you with problem solving techniques.

Collect information, develop a theory
● Start here: Get into Problem Solving 'State'