Performance Monitor - Exchange 2003

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Introduction to Exchange 2003 Bottlenecks

When you install Exchange 2003, not only does it expand the schema but it also adds specific exchange performance counters.  Incidentally, you also see more services, for example Microsoft Exchange System Attendant.

As you look for bottlenecks, think how you could improve the service as cheaply as possible, for example move mailboxes to another server.

Exchange Performance Topics

• Tactics to Detect Bottlenecks
• Monitor Queues
• Other Exchange Counters
• Solutions to Exchange bottlenecks
• Summary of Exchange Performance Monitoring

Tactics to Detect Bottlenecks

Firstly remember best practice and monitor the Windows Server 2003 'big four' counters, memory, processor, disk and network.  Next look for specific Exchange bottlenecks in these areas:

• MTA (Message Transfer Agent)
• SMTP
• Internet Mail Service
• Directory Service

The more you understand the way Exchange 2003 works, the more you can identify then predict where bottlenecks occur.  Performance monitor will help you not only improve responsiveness, but also show you how the Exchange components route the mail messages.

Monitor Queues

The key to detecting Exchange 2003 bottlenecks is to find, then measure queues.  Guy's rule of thumb is a queue bigger than 2 is evidence of a bottleneck.

MSExchangeMTA - Work Queue Length

This is the most important counter because it gives the total of all queues.

For more precise queue monitoring check

• SMTP Server -Local Queue Length
• SMTP Server Messages received /sec and  delivered /sec
• MSExchangeMTA Connections - Queue Length
• MSExchangeIS - Send and Receive queues size
• MSExchangeIS Mailbox -Messages Sent/min Messages Delivered/min
• MSExchangeIS User Count

Solutions to Exchange 2003 Bottlenecks

• Increase memory, add another stick of RAM.
• More disks, with more disk controllers.
• Put Exchange on its own dedicated server.
• Add a second or third server so that each site has a local Exchange server.
• Deploy front-end / back-end servers.  The front-end servers handle the connections and authentication, the back-end store the actual mailboxes.
• Lateral thinking and root cause analysis.  Too much spam, get a good filter, swamped with the SoBig virus, better virus checker.

Guy recommends: The SolarWinds ipMonitor

My attraction to ipMonitor is because it inhabits that zone of part work, part play; Guy just could not put the dashboard away.  This excellent performance monitor will get you started in the quest to remove bottlenecks on your network.  SolarWinds provides this fully-functioning product free for 21 days.  So download and install ipMonitor, then start scrutinizing your computers CPU, memory and disk performance.  You can also select from zillions more performance counters such as fan temperature and battery level. 

Installing ipMonitor is a breeze, but learn from gung-ho Guy's mistake and install SNMP on each computer that you wish to monitor.  What sealed my unreserved recommendation of SolarWinds is their support team, you will get expert help even when you are evaluating the ipMonitor.

Download SolarWinds ipMonitor (21 days eval)

Summary to Exchange Health Checks

Monitoring Exchange Servers is probably the most difficult of all monitoring tasks.  The secret is to start by examining the Windows Server 2003 'big 4' counters, Memory, Processor, Disk and Network.  Once you have checked that they are not causing the bottleneck, then seek the Exchange specific counters, for example, MSExchangeIS  and MSExchangeMTA.

More help for detecting bottlenecks

• Memory
• Processor
• Disk
• Network
• A Vision of Network Monitoring

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